APA (7th ed.) Citation

Willis Mark R. (1999). Dealing with difficult people in the library. American Library Association.

Chicago Style (17th ed.) Citation

Willis Mark R. Dealing with Difficult People in the Library. Chicago; London: American Library Association, 1999.

MLA (9th ed.) Citation

Willis Mark R. Dealing with Difficult People in the Library. American Library Association, 1999.

Warning: These citations may not always be 100% accurate.