Willis Mark R. (1999). Dealing with difficult people in the library. American Library Association.
Chicago Style (17th ed.) CitationWillis Mark R. Dealing with Difficult People in the Library. Chicago; London: American Library Association, 1999.
MLA (9th ed.) CitationWillis Mark R. Dealing with Difficult People in the Library. American Library Association, 1999.
Warning: These citations may not always be 100% accurate.